Welcome to Soulful: AI Character Maker ("Soulful", "App", "we", "us", or "our"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("User" or "you") and Soulful governing your download, access, and use of the Soulful mobile application and associated online services.

1. Eligibility and Access

Soulful is intended exclusively for individuals aged 17 years or older. By installing, accessing, or using the App, you warrant and represent that you meet this age requirement and have the legal capacity to enter into these Terms.

2. Description of Services & AI Generation Disclaimer

Soulful provides an AI-powered platform that enables users to create virtual character personas, customize backstories and visual avatars, and engage in interactive synthetic dialogues ("Services").

• Fictional Nature: All AI characters, personas, personalities, and dialogue generated within Soulful are fictional and created algorithmically by artificial intelligence.
• Not Professional Advice: Soulful is provided for creative, storytelling, and entertainment purposes only. AI characters are not qualified professionals and cannot provide medical, psychological, legal, financial, or emergency advice. Never rely on AI responses in critical situations.

3. Content Moderation & User Conduct (Apple Guideline 1.2)

In strict compliance with Apple App Store Review Guidelines, Soulful maintains a Zero-Tolerance Policy for objectionable, abusive, or harmful content.

You strictly agree that you will NOT use Soulful to create, generate, upload, transmit, or share any content that:

• Is sexually explicit, pornographic, obscene, or depicts nudity;
• Promotes violence, terrorism, illegal activities, weapons, or hate speech against protected groups;
• Engages in harassment, bullying, stalking, defamation, or threats towards any individual;
• Encourages self-harm, suicide, or eating disorders;
• Infringes on the intellectual property, privacy, or publicity rights of third parties without proper authorization;
• Impersonates real-world living individuals without their express written authorization.

4. User Content and Intellectual Property

Your Content: You retain ownership of the text prompts, character definitions, and images you create and input into Soulful ("User Content"). By submitting User Content, you grant Soulful a non-exclusive, worldwide, royalty-free license to use, host, store, and process such content solely for the purpose of operating, maintaining, and improving the Services for you.

Our Proprietary Rights: The Soulful software, design, logo, user interface, brand assets, and proprietary algorithms are owned by or licensed to Soulful and are protected by international copyright, trademark, and intellectual property laws.

5. In-App Purchases & Auto-Renewable Subscriptions

Soulful may offer premium features, unlimited AI character creation, advanced persona configurations, extended dialogue tokens, and enhanced avatar generation via auto-renewable subscriptions and in-app purchases ("Soulful Premium" or "Subscription").

• Subscription Terms & Billing: Subscription options (e.g., weekly, monthly, annual, or other durations) and applicable pricing are clearly presented within the App prior to purchase confirmation. When you confirm a subscription purchase, payment is processed and charged directly to your Apple ID / iTunes Account.
• Automatic Renewal: Your subscription renews automatically at the end of each subscription period unless you turn off auto-renewal at least 24 hours before the expiration of the current billing cycle.
• Renewal Charges: Renewal fees will be charged to your Apple ID account within 24 hours prior to the conclusion of the active subscription period at the agreed-upon rate, unless notified otherwise.
• Free Trial & Promotional Offers: If any free trial period or introductory promotional offer is made available, any unused portion of the free trial will be forfeited when you purchase a subscription to that publication or tier, where applicable. You must cancel at least 24 hours before the trial ends to avoid recurring charges.
• Subscription Management & Cancellation: You have full control over your subscription. You can cancel or manage auto-renewal at any time through your iOS device:
  1. Open your device's Settings.
  2. Tap your Name / Apple ID at the top.
  3. Select Subscriptions.
  4. Find and select Soulful, then tap Cancel Subscription.
  Cancellation will take effect at the end of the current billing period, retaining your access until then. No partial refunds are issued for mid-cycle cancellations.
• Restoring Purchases: If you reinstall the App or switch to a new Apple device signed into the same Apple ID, you can restore your previously purchased subscription by tapping the "Restore Purchases" option in the App's settings or subscription page.
• Refunds: All payments, in-app transactions, and billing matters are handled directly by Apple Inc. In accordance with Apple's policies, developers do not possess the authorization to process refunds directly. To request a refund, please visit Apple's Report a Problem page.
• Price Modifications: Soulful reserves the right to adjust subscription pricing. Any price change will be communicated in advance, and Apple will seek your consent or provide notice per App Store policies.
• Privacy & Billing Data: To understand how subscription and purchase validation data is handled, please review our Privacy Policy.

6. Apple App Store Additional Terms & Standard EULA

These Terms supplement the standard End User License Agreement provided by Apple Inc. ("Apple").

• These Terms are concluded solely between you and Soulful, not with Apple. Soulful is solely responsible for the App and its content.
• Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.
• Apple and Apple's subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right to enforce these Terms against you as a third-party beneficiary.
• You can review the full Apple Standard EULA here.

7. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOULFUL IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ACCURATE, OR ERROR-FREE.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SOULFUL AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE APP.

9. Service Termination

You may terminate your agreement at any time by ceasing all use and deleting the App from your devices. Soulful reserves the right to suspend or terminate your access immediately without prior notice if you breach these Terms or engage in objectionable conduct.

10. Contact Us

If you have questions, feedback, or complaints regarding these Terms of Service, please contact us at:

• Support Email: soulful-support@infisynth.store
• Product: Soulful - AI Character Maker