Welcome to Soulful: AI Character Maker ("Soulful", "we", "our", or "us"). We are dedicated to respecting and protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, processing, disclosure, and protection of your personal information when you use our mobile application and related web services.

1. Information We Collect

When you interact with Soulful, we collect the following types of information to provide and enhance your experience:

• No Account Required / Anonymous Usage: Soulful does not require account registration or login. The App is designed for instant, anonymous access. Character configurations and prompt preferences are associated only with an anonymous device identifier or stored locally on your device.
• In-App Purchases & Subscription Data: When you purchase or manage an auto-renewable subscription (such as Soulful Premium) or in-app purchase, transaction data—including product identifiers, transaction IDs, original purchase dates, subscription status, and expiration timestamps—is processed via Apple's StoreKit APIs. We do not collect, process, or store payment card details, bank information, or billing addresses. All financial processing is handled securely and exclusively by Apple Inc.
• AI Character Data & User Prompts: To generate AI characters, we collect the prompts and attributes you provide, such as character names, personality traits, backstories, visual art styles, avatar generation prompts, and custom dialogue settings.
• Conversation & Dialogue Logs: The messages, dialogue history, and queries you exchange with AI characters within the app are processed to maintain conversation context, provide dynamic memory, and generate coherent responses.
• Device & Diagnostic Data: In accordance with Apple guidelines, we may automatically collect technical data such as your device model, operating system version, unique device identifiers, app version, language preference, and performance/crash logs to ensure app stability.

2. How We Use Your Information

We use the collected information strictly for legitimate operational purposes:

• AI Character Creation & Generation: To generate responsive AI characters, dynamic dialogue, and visual avatars according to your prompts.
• Subscription Management & Entitlement: To verify active subscription tiers, unlock premium features, facilitate the "Restore Purchases" function across your Apple devices, and address customer billing inquiries.
• Contextual Continuity: To enable characters to remember past interactions and provide cohesive, emotionally aware experiences.
• Safety & Moderation: To detect and prevent hate speech, harassment, illegal content, and violations of Apple App Store Review Guidelines (Guideline 1.2).
• Customer Support & Service Improvement: To respond to your inquiries, fix bugs, optimize app performance, and release updates.

3. AI Processing & Third-Party Service Providers

To deliver cutting-edge character synthesis, dialogue, and avatar generation, Soulful integrates with secure, industry-leading service providers:

• AI Processing Partners: We integrate with state-of-the-art LLM and diffusion model APIs. Data transmitted to AI processing endpoints is sent over encrypted HTTPS/TLS connections, strictly for inference on our behalf, and bound by confidentiality obligations. Your private conversations are never made public or used to train third-party public models.
• Apple StoreKit & In-App Purchases: All in-app subscriptions and purchase verifications are processed through Apple's StoreKit framework. Your payment credentials and transactions are governed directly by Apple's Privacy Policy.

4. Data Retention and Storage

We retain your personal data and character records only for as long as necessary to provide the Soulful services to you, or until you choose to delete your data.

• Chat History & Characters: Stored securely in our encrypted database associated with your user identifier.
• Local Cache: Temporary character avatars and dialogue caching are stored locally on your iOS device to optimize loading speed.
• Subscription Status: Cached locally and validated against Apple StoreKit receipts to maintain active feature entitlements.

5. Your Rights & Data Management

In compliance with applicable privacy standards and regulations, you maintain full control over your data:

• Delete Characters & Chats: You can delete any individual AI character and its associated conversation history directly within the app at any time.
• Data Control & App Deletion: Because Soulful operates without user accounts or logins, deleting or uninstalling the App from your device will automatically remove all locally stored preferences, character avatars, and dialogue caches.
• Manage Subscriptions: You can manage, update, or cancel your auto-renewable subscriptions at any time via your iOS device's Settings > [Your Apple ID] > Subscriptions.
• Terms of Service: To review the complete terms governing subscription rules, auto-renewal, and cancellation, please consult our Terms of Service.
• Data Access & Support Inquiries: You may contact our support team at any time with questions regarding data handling or technical assistance.

6. Children's Privacy

Soulful is intended for mature audiences and is rated 17+ on the Apple App Store. We do not knowingly collect or solicit personal information from children under the age of 13 (or under 16/18 where local jurisdiction requires). If we become aware that a child has provided us with personal information, we will take immediate steps to remove such information and terminate access.

7. Data Security

We enforce robust technical, administrative, and physical safeguards designed to protect your personal information against unauthorized access, destruction, loss, alteration, or disclosure. All data in transit is encrypted using modern TLS protocols.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, legal requirements, or app features. When changes are made, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer at:

• Email: soulful-support@infisynth.store
• Product: Soulful - AI Character Maker